Remote IT Support
Not every problem needs an on site visit. Many issues can be solved remotely, especially settings, software, accounts or quick troubleshooting.
I explain what I am doing while we work. You can see every step and end the connection at any time.
On site and remote
Remote support works well for email, calendars, software, settings, password managers, two factor login and many short error messages.
If hardware, cabling or an unstable network turns out to be the cause, we switch to an on-site appointment around Niederkassel, Cologne or Bonn.
What I can help with
- software setup
- email, calendar and account checks
- small PC issues
- password managers and two factor login
- quick technical advice without travel time
How it usually works
- check if remote support fits the problem
- start a secure TeamViewer or AnyDesk session
- solve the issue together
- test at the end that everything works again
Trust and transparency
Remote support only starts with your active approval. You can see the session and end it at any time.
Quick questions
Is remote support safe?
Yes, when it is started deliberately. You approve access, see what happens and can end the session at any time.
When is remote support not suitable?
If hardware is broken, the internet connection is down or sensitive data needs sorting first, an on site appointment is usually better.
Which remote tools do you use?
Usually TeamViewer or AnyDesk. We decide beforehand what fits your device and issue best.